Refund policy

Effective Date: November 7, 2026

Our 30 Day Return Window

You may request a return or exchange within 30 calendar days after delivery. This policy covers our online scarves and bags, including an item that arrives damaged, defective or different from what you ordered, as well as an eligible item you decide not to keep.

Return Conditions

For a change of mind return, the item must be unused, unwashed and unworn, with its original tags, packaging and included accessories. Scarves must be free of perfume, makeup and other marks; bags must be empty and free of wear. Please include your order number or other proof of purchase. Damage or a defect present on delivery does not make an item ineligible because its original condition is imperfect.

We do not accept returns of items damaged through misuse or normal wear. Gift cards, if offered, are nonreturnable except where required by law. These limits do not reduce any rights you have under applicable consumer law.

How to Return an Item

1. Email info@poshresaleconsignment.com within 30 days of delivery with your order number, the item and your reason for returning it. For a damaged, defective or incorrect item, include clear photos if available.
2. We respond within 24 hours with the return instructions and, where we cover the cost, a prepaid return label. We will not require you to contact a supplier yourself.
3. Pack the item securely, include your order number and send it to Posh Resale the Consignment Shop, 1603 U.S. Route 9, Town Center, Clifton Park, NY 12065, United States. Please follow our instructions and dispatch it within 14 calendar days after receiving them. Keep your tracking receipt.

Exchanges

To exchange a scarf or bag for another available option, follow the same request process within 30 days of delivery and tell us the option you want. We confirm availability before you send the item. Once the return passes inspection, we arrange the replacement. If the replacement costs more, we send a secure payment request for the difference; if it costs less, we refund the difference to the original method. If it is unavailable, you may choose a refund instead. Exchange returns use the same address and dispatch deadline as returns.

Return and Exchange Costs

We cover return shipping and replacement shipping when an item arrives damaged, defective or incorrect. For a change of mind return or exchange, you pay the tracked return postage; we cover standard shipping of an exchange replacement. We do not charge a restocking fee. Original standard shipping is free and is not deducted from your refund. An optional upgraded delivery charge, if selected at checkout, is refundable when we made an error or where required by law.

Inspection and Refunds

After receiving your return, we inspect it and notify you of the outcome within 1–3 business days. For an approved return, we issue the refund within that same 1–3 business day inspection period to the original payment method. It usually takes a further 1–3 business days to appear, but your bank or card issuer may take longer. We do not issue refunds to a different account. If you have not received the refund after your provider's stated processing period, contact us with your order number.

Order Cancellation

To cancel an order before it ships, email info@poshresaleconsignment.com as soon as possible with your order number. If your order has not shipped, we will cancel it and issue a full refund to the original payment method, with no cancellation or handling fee. We process the refund within 1–3 business days; the payment provider usually posts it within a further 1–3 business days, although your bank may take longer. Once an order has shipped, cancellation is no longer available and our return process applies.

Business Days

Refund processing business days are Monday through Friday, excluding U.S. public holidays. Physical store opening hours are listed below.

Contact Us

Store Name: Posh Resale the Consignment Shop
Address: 1603 U.S. Route 9, Town Center, Clifton Park, NY 12065, United States
Phone: +1 (518) 371-5599
Email: info@poshresaleconsignment.com

Opening Hours: Wednesday to Saturday, 10:00 AM to 6:00 PM. Sunday to Tuesday: Closed.
Time Zone: Eastern Time (ET), America/New_York; EST or EDT as applicable.
Response Time: We respond within 24 hours.